How to File a Complaint

Money transmission services are provided by Melio Solutions Inc. If after contacting customer support at [email protected] you still have an unresolved complaint regarding Melio Solutions Inc.’s money transmission services, please direct your complaint to your relevant jurisdiction, as described below:

Melio Solutions Inc. is licensed in the following US jurisdictions:

Arizona Users:

Customers of Melio Solutions Inc. may contact the Arizona Department of Insurance and Financial Institutions with questions or complaints about Melio Solutions Inc.’s money transmission services at (602) 771-2800.

Florida Users:

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
Division of Finance
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-850-487-9687.

Illinois Users:

Customers of Melio Solutions Inc. may contact the Illinois Division of Financial Institutions with questions or complaints about Melio Solutions Inc.’s money transmission services at: 1-888-473-4858

Kansas Users:

Kansas customers of Melio Solutions Inc. may contact the Kansas Office of the State Bank Commissioner with questions or complaints about Melio Solutions Inc.’s money transmission services at 1-785-380-3939

Maryland Users:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Melio Solutions Inc., License #2376858, NMLS #2376858 at:

100 S. Charles Street Tower 1, Suite 5300
Baltimore, MD 21201
Toll-Free Number: 1-888-784-0136

Verification of the licensing status of Melio Solutions Inc. may be obtained at www.nmlsconsumeraccess.org

Minnesota Users: 

For complaints directly to the Minnesota Department of Commerce, please send correspondence to:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Toll-Free Number: 1-651-539-1600.

Nebraska Users:

Customers of Melio Solutions Inc. may contact the Nebraska Department of Banking and Finance with questions or complaints about Melio Solutions Inc.’s money transmission services at: 

Nebraska Department of Banking and Finance
Phone: (402) 471-2171

North Dakota Users: 

Customers of Melio Solutions Inc. may contact the North Dakota Department of Financial Institutions with questions or complaints about Melio Solutions Inc.’s money transmission services at:

North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
Phone: 701-328-9933

South Carolina Users:

Please contact Melio Solutions Inc. about any complaints at (833) 933-0939. If your complaint remains unresolved, you may contact the South Carolina Money Services Division for assistance:

South Carolina Money Services Division
Address: 1000 Assembly Street, Columbia, SC 29201
Phone: 1-803-734-1221
Website: https://tinyurl.com/SCMSB

South Dakota Users:

Customers of Melio Solutions Inc. may contact the South Dakota Division of Banking with questions or complaints about Melio Solutions Inc.’s money transmission services at:

Division of Banking
South Dakota Department of Labor and Regulation
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Phone: 605-773-3421

Tennessee Users:

Customers of Melio Solutions Inc. may contact the Tennessee Department of Financial Institutions with questions or complaints about Melio Solutions Inc.’s money transmission services at (615) 253-6714

Texas Users:

If you have a complaint, first contact Melio Solutions Inc.’s (NMLS # 2376858)  customer support at +1-833-933-0939, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Toll-Free Number: 1-877-276-5554
http://www.dob.texas.gov

Vermont Users:

If you have a complaint, please contact Melio Solutions Inc. at [email protected], or https://melio.zendesk.com/hc/en-us.

If you still have an unresolved complaint regarding Melio Solutions Inc.’s money transmission services, you can submit a complaint to the Vermont Department of Financial Regulation at https://dfr.vermont.gov/form/banking-consumer-complaint-form.

Washington Users: 

Disclosure: Customers should be aware that fraud may and does occur. Please contact Melio Solutions Inc. via [email protected] or (833) 933-0939 to report fraud or suspected fraud in connection with services provided by Melio Solutions Inc.