How to File a Complaint

Money transmission services are provided by Melio Solutions Inc. If after contacting customer support at support@melio.com you still have an unresolved complaint regarding Melio Solutions Inc.’s money transmission services, please direct your complaint to your relevant jurisdiction, as described below:

Melio Solutions Inc. is licensed in the following US jurisdictions:

Arizona Users:

Customers of Melio Solutions Inc. may contact the Arizona Department of Insurance and Financial Institutions with questions or complaints about Melio Solutions Inc.’s money transmission services at (602) 771-2800.

Alaska Users:

Customers of Melio Solutions Inc. may contact the Alaska Division of Banking and Securities with complaints and other concerns about Melio Solutions Inc.’s and the money transmission services provided by Melio Solutions Inc.’s at (907) 269-8140 or by mail at 550 West 7th Avenue, Suite 1850, Anchorage, AK 99501.

Colorado Users:

Customers of Melio Solutions Inc. may contact the Colorado Department of Regulatory Agencies Division of Banking with questions or complaints about Melio Solutions Inc.’s money transmission services, as described in the Colorado Customer Notice available here: https://banking.colorado.gov/sites/banking/files/Customer%20Notice%20%28MO7%29.pdf or at
(303)-894-7575.

Florida Users:

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
Division of Finance
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-850-487-9687.

Illinois Users:

Customers of Melio Solutions Inc. may contact the Illinois Division of Financial Institutions with questions or complaints about Melio Solutions Inc.’s money transmission services at: 1-888-473-4858

Kansas Users:

Kansas customers of Melio Solutions Inc. may contact the Kansas Office of the State Bank Commissioner with questions or complaints about Melio Solutions Inc.’s money transmission services at 1-785-380-3939

Maryland Users:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Melio Solutions Inc., License #2376858, NMLS #2376858 at:

100 S. Charles Street Tower 1, Suite 5300
Baltimore, MD 21201
Toll-Free Number: 1-888-784-0136

Verification of the licensing status of Melio Solutions Inc. may be obtained at www.nmlsconsumeraccess.org

Maine Users: 

Customers of Melio Solutions Inc. may contact the Maine Bureau of Consumer Credit Protection with questions or complaints about Melio Solutions Inc.’s money transmission services at: 1-800-332-8529.

Minnesota Users: 

For complaints directly to the Minnesota Department of Commerce, please send correspondence to:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Toll-Free Number: 1-651-539-1600.

Nebraska Users:

Customers of Melio Solutions Inc. may contact the Nebraska Department of Banking and Finance with questions or complaints about Melio Solutions Inc.’s money transmission services at: 

Nebraska Department of Banking and Finance
Phone: (402) 471-2171

Nevada Users:

Customers of Melio Solutions Inc. may contact the Nevada Financial Institutions Division with questions or complaints regarding Melio Solutions Inc.’s money transmission services at: 

Nevada Financial Institutions Division
Phone: (702) 486-4120

North Dakota Users: 

Customers of Melio Solutions Inc. may contact the North Dakota Department of Financial Institutions with questions or complaints about Melio Solutions Inc.’s money transmission services at:

North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
Phone: 701-328-9933

New Mexico Users: 

Please direct complaints to the New Mexico Regulation & Licensing Department, Financial Institutions Division at: (505) 476-4885 or
https://www.rld.nm.gov/financial-institutions/file-a-complaint/

South Carolina Users:

Please contact Melio Solutions Inc. about any complaints at (833) 933-0939. If your complaint remains unresolved, you may contact the South Carolina Money Services Division for assistance:

South Carolina Money Services Division
Address: 1000 Assembly Street, Columbia, SC 29201
Phone: 1-803-734-1221
Website: https://tinyurl.com/SCMSB

South Dakota Users:

Customers of Melio Solutions Inc. may contact the South Dakota Division of Banking with questions or complaints about Melio Solutions Inc.’s money transmission services at:

Division of Banking
South Dakota Department of Labor and Regulation
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Phone: 605-773-3421

Tennessee Users:

Customers of Melio Solutions Inc. may contact the Tennessee Department of Financial Institutions with questions or complaints about Melio Solutions Inc.’s money transmission services at (615) 253-6714

Texas Users:

If you have a complaint, first contact Melio Solutions Inc.’s (NMLS # 2376858)  customer support at +1-833-933-0939, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Toll-Free Number: 1-877-276-5554
http://www.dob.texas.gov

Vermont Users:

If you have a complaint, please contact Melio Solutions Inc. at support@melio.com, or https://melio.zendesk.com/hc/en-us.

If you still have an unresolved complaint regarding Melio Solutions Inc.’s money transmission services, you can submit a complaint to the Vermont Department of Financial Regulation at https://dfr.vermont.gov/form/banking-consumer-complaint-form.

Washington Users: 

Disclosure: Customers should be aware that fraud may and does occur. Please contact Melio Solutions Inc. via verification@melio.com or (833) 933-0939 to report fraud or suspected fraud in connection with services provided by Melio Solutions Inc.